Terms and Condition

ABOUT JAG CREATIONS PTY LTD

Thank you for your interest in JAG CREATIONS PTY LTD. We are 100% Australian Owned and operated company and our goal is to make craft affordable at the most competitive prices.

ORDERING & SHIPPING INFO

ORDERS

All JAG CREATIONS items are very carefully selected to be a part of ur handmade items and all handmade items are made with love to be a part of your home. Please allow up to 5-7 days + delivery time for your order to be made and delivered to you.

If there are any delays – you will be contacted immediately via email.

SHIPPING STRUCTURE

All shipping costs are postage & handling costs related to your order.
All parcels will have tracking numbers. Envelopes will not have tracking numbers.

Envelope up to 250g

  • 1-3 items     $3.50 Regular Post (20mm thickness)

Express Post available at additional cost

Small Parcel 251g – 500g

  • 1-6 items      $8.50 Regular Post $11.00 Express Post

Medium Parcel 501g – 3kg

  • 7-30 items $14.00 Regular Post $15.50 Express Post

Large Parcel 3.01kg – 5kg

  • 30+ items $18.00 Regular Post $25.00 Express Post

If you have received an Australia post parcel Tracking Code in your email , you can check the status of your delivery at any time by visiting the Australia Post Tracking page . click here to track your parcel at Australia post.(link)

SHIPPING COSTS
To keep shipping costs reasonable, we will send your items in the most cost effective way possible.

If you have selected the incorrect shipping option at checkout, you will receive an invoice for the balance required.

MODE OF PAYMENT
We accept paypal and direct debit.

OUT OF STOCK ITEMS
If you happen to order one of out products that we find to be out of stock which can happen on occasions you will be contacted and given options of changing this item or receiving a full refund for this item that is not available in stock.

DELIVERY TIMES

All goods are shipped by Australia Post and delivery times vary depending on the shipping method you select at checkout.

For express shipping, your order will be delivered the next day if you are within the Australia Post Express Network.

For all other shipping methods, please allow up to 14 days for your delivery. However, most parcels are delivered within 2-5 business days.

PRICING & DESCRIPTIONS

All prices are in Australian Dollars (AUD). While we make every effort to publish the correct prices and descriptions, all prices and information are subject to change without notice. Please note that colours may vary slightly from what is displayed on your monitor, depending on your screens resolution.

CANCELLATION

If you wish to cancel your order, please email info@jagcreations.com.au with your order number.

RETURNS & EXCHANGES
You have 7 calendar days to return an item from the date you received it. to be eligible for return, your item must be unused and in same condition that you received it. your item must be in original packing. your item needs to have the receipt or proof of purchase.
In the event that your item/s need to be returned to JAG CREATIONS; shipping costs are to be covered by the customer.
JAG CREATIONS takes no responsibility for any damage or loss in transit when a customer sends a product back for return/exchange. Please ensure the goods have been properly packaged with sufficient protection for safe return through transit.
ALL EXCHANGES WILL INCUR AN ADDITIONAL SHIPPING FEES TO BE BOURNE BY THE BUYER.

REFUNDS
once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you on the status of  your refund after inspecting the item. if your return is approved, we will initiate your refund. your will receive your refund within a certain amount of days depending on your card issuer’s policies.

As per the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, you can choose a refund or exchange if an item/s has a major problem. This is when the item:

* has a problem that would have stopped someone from buying the item if they had known about it
* is unsafe
* is significantly different from the sample or description
* doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

DISCLAIMER
All information on this site is as accurate as possible(sometimes there could be an error). Please note that different monitors/devices show different coloring in photos. we make every effort to make sure the website is error free but please remember we are only human.

ORDER TRACKING
Enter the email address used when you purchased your products, along with your order number, to view your order details.
Email Address:
Order Number:
Forgot your order number?

CONTACT US
If you have any questions on how to return your items to us, contact us.

LOOKING FOR SOMETHING ?
If you are looking for a particular product, please contact us. we are always happy to help and get in new items and designs to keep our variety and range growing.