RETURNS & EXCHANGES
You have 7 calendar days to return an item from the date you received it. to be eligible for return, your item must be unused and in same condition that you received it. your item must be in original packing. your item needs to have the receipt or proof of purchase.
In the event that your item/s need to be returned to JAG CREATIONS; shipping costs are to be covered by the customer.
JAG CREATIONS takes no responsibility for any damage or loss in transit when a customer sends a product back for return/exchange. Please ensure the goods have been properly packaged with sufficient protection for safe return through transit.
ALL EXCHANGES WILL INCUR AN ADDITIONAL SHIPPING FEES TO BE BOURNE BY THE BUYER.
once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you on the status of your refund after inspecting the item. if your return is approved, we will initiate your refund. your will receive your refund within a certain amount of days depending on your card issuer’s policies.
As per the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, you can choose a refund or exchange if an item/s has a major problem. This is when the item:
* has a problem that would have stopped someone from buying the item if they had known about it
* is unsafe
* is significantly different from the sample or description
* doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
All information on this site is as accurate as possible(sometimes there could be an error). Please note that different monitors/devices show different coloring in photos. we make every effort to make sure the website is error free but please remember we are only human.
Enter the email address used when you purchased your products, along with your order number, to view your order details.
Forgot your order number?
If you have any questions on how to return your items to us, contact us.
LOOKING FOR SOMETHING ?
If you are looking for a particular product, please contact us. we are always happy to help and get in new items and designs to keep our variety and range growing.